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GH Moore & Son
19 Vyse Street, Hockley
Birmingham B18 6LE
Tel: 0121 523 6488
Fax: 0121 554 9488
sales@ghmoore.co.uk
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terms and conditions



- Most orders will be despatched within 7 days, (2-3 working days for titanium), however please allow up to 21 days for special orders.

- All orders are posted by Royal Mail Special Delivery, or insured airmail postage for orders placed abroad.

- If you are not entirely happy with your jewellery, please return within 14 days for a full refund. The following conditions apply:-

- Please return in the original packaging, with the valuation (where applicable).

- The item will need to be posted back to us by Special Delivery. We will not accept any responsibility for any item lost or damaged by Royal Mail.

- Upon receipt we shall inspect the item for any wear. If returned in the same condition in which it was sent a full refund will be credited to your credit or debit card. Cheques can only be issued if payment was originally made by cheque.

- If evidence of wear is apparent we shall deduct a small charge of £5.00.

- If badly damaged or altered in any way we can only credit the scrap value of the item returned.

- If the item returned is a special commission we shall need to discuss the refund, if any, by telephone.

Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

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